About

REBOUND HEALTH SERVICE LLC

BUSINESS Plan and Executive Summary

My name is Richard Mokua and when I reflect on my 15 years in the Army Reserve and my healthcare career, a consistent theme has emerged: many people, regardless of their background, often feel left behind by the traditional healthcare system. Whether it’s veterans navigating unique health challenges or underserved communities struggling with access, I’ve witnessed firsthand how impactful personalized care can be.

That’s why I founded Rebound Health Service—to bridge these gaps and create a clinic that prioritizes the needs of diverse populations, especially those often overlooked. Our clinic will cater to individuals from all walks of life, with a focus on people of color, veterans, and others whose needs aren’t fully met by mainstream primary care providers. Here, patients will experience longer visit times, comprehensive care plans, and a focus on preventive health—all delivered in an environment that truly sees and values them.

Rebound Health Service isn’t just about providing medical care; it’s about redefining what compassionate, patient-centered healthcare looks like for our community.

Experience and Qualifications

As the founder of Rebound Health Service, LLC, I bring over 17 years of experience in diverse healthcare settings and a strong academic foundation. I hold a Doctor of Nursing Practice (DNP) with a leadership focus, as well as master’s degrees in Nursing and Food Science and Nutrition. These qualifications reflect my dedication to delivering comprehensive, patient-centered care while continuously improving healthcare outcomes.

My career began at the Mayo Clinic, where I gained invaluable experience as a registered nurse in post-operative care. I advanced into roles as a nurse practitioner, specializing in podiatric care and gastroenterology, where I managed complex conditions and collaborated with multidisciplinary teams. For the past three years, I have worked as an outpatient clinician at a community health clinic, serving patients from underserved populations. This role allowed me to deepen my commitment to addressing healthcare disparities and delivering care that meets both medical and social needs.

Alongside my civilian roles, my 15 years of service in the United States Army Reserve have shaped my leadership and organizational skills. Currently holding the rank of Major, I’ve provided holistic care to soldiers and their families while mentoring junior officers. This dual experience—balancing clinical expertise with leadership—uniquely positions me to lead Rebound Health Service and ensure its success as a veteran-owned clinic.

Throughout my career, I’ve consistently prioritized collaboration, patient education, and evidence-based practices. These principles will guide our clinic’s operations, ensuring that we provide high-quality care tailored to the unique needs of each individual we serve. Rebound Health Service is the culmination of my professional journey, and I’m committed to making it a trusted resource for our community.

Business Objectives

First-Year Goals

As we launch Rebound Health Service, our primary focus in the first year is to establish a foundation that delivers exceptional care and ensures the smooth operation of the clinic. Our goals include:

1. Delivering High-Quality Care
   Develop and optimize a robust clinic delivery system that prioritizes compassionate, evidence-based care. The goal is to maximize patient outcomes while creating a welcoming environment where every individual feels valued and respected.
2. Fostering a Collaborative Work Environment
   Build a workplace culture that encourages teamwork, mutual respect, and employee satisfaction. By investing in our team, we aim to create a clinic where employees feel empowered and motivated to deliver their best work.
3. Building Patient Relationships
   Establish a sound advertising and community engagement system to attract new patients and maintain long-term clinic-patient partnerships. Leveraging local outreach, insurance referrals, and partnerships with healthcare providers will help solidify our presence in the community.
4. Financial Stability and Growth
   Create an effective financial management system to ensure operational efficiency, timely payment of expenses, and the potential for reinvestment in clinic growth. This includes adhering to a well-planned budget and continuously monitoring financial performance.
5. Community and Provider Collaboration
   Collaborate with neighboring healthcare providers and laboratories to offer comprehensive, seamless care. By forming these partnerships, we aim to address the broader health needs of our patients effectively.
6. Quality Assurance
   Establish a robust quality assurance program to ensure our clinic adheres to both national and state health standards. This system will help maintain high-quality care and allow us to continuously improve our services.

Three-Year Goals

By the third year, we aim to enhance our first-year accomplishments and build upon our foundational success. Our goals include:

• Expanding the clinic’s reach by increasing patient volume while maintaining the high quality of personalized care.
• Adding new services and capabilities based on patient needs and community feedback, such as specialized care options or additional health programs.
• Continuing to strengthen community partnerships to position Rebound Health Service as a trusted and integral part of Rochester’s healthcare network.

Five-Year Goals

Looking further ahead, our five-year goals focus on sustainable growth and broader impact:

• Explore potential expansion opportunities, including adding more exam rooms, staff, or even opening a second location, to serve more patients and meet community demand.
• Invest in advanced healthcare technologies to improve operational efficiency and patient care quality.
• Continue refining our patient care and operational strategies, using data-driven insights to set a benchmark for excellence in community-based healthcare.

Company Description

Ownership and Legal Structure

Rebound Health Service is structured as a Limited Liability Company (LLC) to ensure operational flexibility and effective management. The clinic is solely owned by me, Dr. Richard Mokua, a Doctor of Nursing Practice (DNP) with over 17 years of experience in healthcare, including hospital settings, community clinics, and military service as a U.S. Army Reserve officer.

As the sole owner, I bring a wealth of clinical expertise and leadership skills developed through years of serving diverse populations. My commitment is to make Rebound Health Service a trusted healthcare provider in Rochester, prioritizing patient-centered care, quality service, and long-term community impact.

 

Location Overview

Target Area
Rebound Health Service will be located in the Lexington Building, Suite #207, at 1027th Street NW, Rochester, MN 55901. Rochester, home to the world-renowned Mayo Clinic, is a hub for healthcare innovation. While the city offers excellent medical resources, many residents—especially populations of color, veterans, and those impacted by social determinants of health—struggle to access personalized care within large healthcare systems.

Our clinic aims to fill this gap by providing patient-centered, comprehensive care in a welcoming and accessible environment. Situated in a professional and convenient location, Rebound Health Service is positioned to address the unique needs of Rochester’s diverse community while complementing the city’s strong healthcare foundation.